Our returns policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable food cannot be returned. This does not affect your statutory rights as a consumer. Clan Artisan will not refund or part refund for perishable items within an order which is not delivered on time as a result of an incorrect address being given by a purchaser or by the recipient not being available to sign for a delivery.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)
Sale items can also be returned unused and in the same condition that you received it. It must also be in the original packaging. This does not affect your statutory rights.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: 9 Cunison Crescent Stirling GB FK95HP.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, you should mail your product to: Clan Artisan , 33 Ringans lane , Stirling , FK7 9DN 

You will be responsible for paying for your own shipping costs for returning your item unless it is damaged or faulty. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Clan Artisan exercises every reasonable effort to meet the requested despatch date. Clan Artisan will not be liable for any loss or damage due to delays or failure to ship resulting from any cause beyond our reasonable control, for example but not limited to, acts of God, acts of civil or military authority, securing necessary export licences, compliance with laws or regulations, acts or omissions of the Purchaser, judicial action, defaults of sub-contractors or suppliers, labour disputes, failure or delays in transportation, embargoes, wars or riots.

Gift Cards : when a gift card is issued these have no cash value and can only be used on our store to purchase products