What are my delivery options?
National UK Delivery
We use Royal Mail/ParcelTec for our UK delivery options - Charged at £5.50 including VAT for a box under 2kg.
Our extra large size postal box costs £9.50 plus VAT for APC courier delivery. You will be charged automatically for this size of box at the checkout.
Normally this is a next day delivery service - but may depend on the delivery area.
This price is for UK mainland only.
There are higher courier fees for anywhere not on the mainland. We will contact you if your delivery postcode is in this category, and offer you an alternative service if possible.
We also offer free delivery on orders over £65 - within mainland UK. This excludes Northern Ireland.
If you would like to purchase a small item we can arrange a more cost effective delivery through Royal Mail, for example a large envelope size. Contact us directly to look at this option.
INTERNATIONAL DELIVERY
We can ship abroad but prices will be very high. Please contact us directly to find out about the prices for the country you require.
Local Delivery Stirling - £4.50
We offer a local delivery service in Stirling for £4.50. You will see the local delivery option at checkout if you are within the local delivery zone (2 mile radius from Stirling town). Please leave a contact number for the addressee and a safe place to the leave parcel if they are not home . We will aim to deliver after the shop closes around 5pm.
Click & Collect
You can collect your gift in person for free at our premises in Stirling (56 Port Street, Stirling, FK8 2LJ) by selecting the 'local pick-up 'option at checkout. We will send you an email to you let you know when your order is ready for collection. This is usually within 1-2 working days.
Shipping Policy
We cannot accept responsibility for any late deliveries once they have left us and are in the hands of a third party.
We do everything we can to ensure our orders leave here on time and always hope they get to you quickly, but sometimes there are delays with the courier system.
Delivery Times
We aim to send your order out as near to the date you request, but during Christmas time there may be some delays for us to fulfil your order.
There may also be delays within the courier network during the festive period.
Please leave a contact number so Royal Mail/ParcelTec/APC can keep you informed of any issues.
We add ‘leave in safe place‘ for all courier deliveries in case someone isn’t home.
Please email us if you don’t want this, or if you have a specific place to leave your parcel.
FAQ's
What if I only want one product not a full hamper box?
If you would like to order products on their own, please contact us directly and we can try to arrange a cheaper postage option for you depending on the size/weight of the individual product.
What if I miss my delivery?
Don't worry if you miss the delivery, the courier/Royal Mail will leave a card with contact details on it for the recipient & instructions so it will be re-delivered the next working day.
Do I have to sign for my delivery?
No.
What happens if my order arrives damaged?
We hope your beautiful gift get's there in one piece but if not we can replace the damaged item free of charge. Send us an image by email of the damaged goods and we will organise the replacement to be sent out.
